Job Title: Warehouse Team Leader/Shop floor
Location: Droitwich
Salary: £24,000 - £25,000 per annum (depending on experience)
Hours: Full-time, Permanent
The Opportunity
We are recruiting for a hands-on Fulfilment Team Leader to join a well established business based in Droitwich. This individual will manage the day-to-day operations of an online order fulfilment team. This role is ideal for someone with strong leadership skills, excellent attention to detail, and experience working in a fast-paced logistics or retail environment.
You will be responsible for ensuring online orders are picked, packed, and dispatched accurately and on time, while motivating your team to deliver a first-class customer experience.
What You'll Be Doing
Lead and supervise the fulfilment team on a daily basis
Oversee the accurate picking, packing, and dispatch of customer orders
Allocate team resources to meet daily order volumes and deadlines
Ensure compliance with health & safety procedures and company policies
Track team performance through KPIs and support continuous improvement
Train and mentor team members to build skills and maintain morale
Work closely with customer service and stock control to resolve order issues
Suggest and implement process improvements for efficiency and accuracy
Ensure equipment is used safely and maintained appropriately
Provide regular updates and reports to management About You
Previous experience in e-commerce fulfilment, warehouse, or logistics roles
Proven supervisory or team leadership background
Strong organisational and problem-solving skills
Knowledge of warehouse or fulfilment systems (WMS) and Microsoft Office (Excel in particular)
Able to work effectively under pressure and meet deadlines
Flexible, adaptable, and comfortable in a fast-moving environment Desirable:
Experience with e-commerce platforms such as Shopify, WooCommerce, or Magento
Forklift licence or equipment handling qualifications
First Aid or Health & Safety training Additional Information
Full-time permanent role (37.5 hours per week, including some weekends)
Manual handling is part of the role Benefits
Company pension scheme
Life insurance
Staff discount scheme
Free on-site parking
Annual bonus scheme