We help businesses and organisations move forward, at pace and at scale. We believe in the transformative power of combining technology and people. By providing consulting expertise, development services and resourcing, we work closely with organisations to solve their most complex business problems.
But achieving that level of performance requires an inclusive and supportive working environment. We believe in the power of technology and people, and we help everyone here to succeed. We are seeking a dynamic and experienced Senior Application Support Engineer to support our clients. The ideal candidate will have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings.
To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to incident priority and SLAs.
Handle complex and difficult incidents that are passed on from the support team.
Handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders
Mentoring/training and reviewing solutions to incidents/RCA work done by other support team members,
To stand-in on behalf of Support team lead to represent support team in Service Transition, CAB meetings etc.,
Bug fixing and minor enhancements and complex data fixes
Maintain accurate records of support queries and formulate recommendations to prevent future repeated issues
Review Alerting & Monitoring requirements from production perspective are addressed in every project and system under change
Strong C# web background, NET, MVC, Razor, AJAX
HTML/CSS, JavaScript, Knockout, JQuery, Angular
Entity Framework, Temporal DB
WCF, web services, Microservices, Web APIs
Thorough understanding of SQL Server admin, SQL server performance tuning, T-SQL, Stored Procedures, Functions, SQL server agent, SSRS
JS scripts, .net plugin code used in the solutions, data import and export
Experience in developing/maintaining Logic apps, azure functions, key vault, storage containers, Kubernetes, appinsights, B2C user creation/login issues, azure monitoring, queues, topics
Experience in creating/maintaining reports from different data sources like OData Feed, SQL DB, Azure blob storage
Experience working with highly skilled dev/support team in developing or maintaining critical business applications
Experience in and knowledge of C# .NET, associated technologies, tooling and development approaches
Technical IT experience in disciplines in support of a C# .NET development role
Knowledge of hardware, software, application, and systems engineering desireably .NET related technologies
Experience with investigative root cause analysis and incident management
25 days annual leave (plus bank holidays)
~ An additional day of paid leave for your birthday (or Christmas eve)
~4% Matched employer contributed pension (salary sacrifice)
~ Life assurance (3x)
~ Access to an Employee Assistance Programme
~ Private medical insurance through our partner Aviva.
~ Cycle to work scheme
~ Corporate eye-care vouchers
~ Access to an independent financial advisor
~2 x social value days per year to give back to local communities.
Work on exciting new projects
Career growth – we’ve got you!
We recognise that you might have a career path planned out and you might need some support to help you move forward. We’re here to support you and make the most out of your time with us, through challenging work, opportunities to grow and learning and development opportunities.