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We're looking for a Customer Support Advisor to join our MOJ and Home Office contract team based in Essex.
Location: Essex
Hours: 37.5 hours per week – Monday to Friday, shifts between 8am and 5pm – some flexibility on hours available.
What will you be responsible for?
As a Customer Support Advisor, you'll support the MOJ and Home Office contract team by providing efficient administrative and operational assistance to meet service level agreements.
Your daily tasks will include:
* Communicating with internal and external customers to raise, allocate, and complete work orders via the CAFAM system.
* Scheduling work for Kier Engineers or subcontractors and managing their availability.
* Monitoring inboxes, handling escalations or delays, and managing phone cover.
* Reviewing performance reports and coordinating updates to improve outcomes.
* Supporting contract managers and maintaining accurate documentation and system records.
What are we looking for?
This role is ideal if you:
* Have an excellent telephone manner and strong verbal, written, and interpersonal communication skills.
* Are highly organized with attention to detail and accuracy in data entry.
* Are proficient with Microsoft Office, especially Excel and Outlook, and can manage multiple systems effectively.
We value potential and transferable skills, so even if you don't meet every requirement, please apply and we can discuss further.
Rewards and Benefits
We offer a wide range of benefits tailored to your needs. More information can be found here.
Diversity and Inclusion
Making Kier a diverse and inclusive workplace is a priority. We have taken steps towards this and encourage applications from all backgrounds. As a Disability Confident employer, we ensure fair opportunities for disabled applicants who meet the minimum criteria.
We look forward to receiving your application. #joinkier
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