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Purpose:
Management of the operational IT activities in Island of Ireland as the Local IT Operations Leader. Responsible to manage and maintain day2day business with a team of external employees and ensure proper KBI achievement. Collaboration with Central Teams. Partner with local Stakeholders and ensure high Net Promoter Score and User Satisfaction.
Responsibilities:
* Responsibility for the operational IT activities for 3 countries / 2 BUs
* Conducting tender procedures, providing technical support, managing supply contracts
* Continuous contact with internal business functions and external IT suppliers
* Participation in the development, documentation and support of IT processes
* Knowledge and compliance with GDPR, audit and IT standards
* Providing technical expertise
* Management of the national telecommunications network, servers, server room, which are not under the supervision of the central BSS
* Budget responsibility within the Countries (CAPEX, OPEX)
* Providing second-level support through local OnSite teams
* Preparation and maintenance of system documentation
* Managing the local OnSite IT Support team and cooperate with the central BSS organization to increase service levels
* Detect and remediate information security vulnerabilities
* Cooperation with central Agile Teams to perform implementation of new solutions
* Business support
* Liaising with IT service providers and SLA management
* Contact Person for DTPS Functional Leaders and Function Heads
* Innovation: support for prototypes, concepts, tests at local level
* Preparation and accurate implementation of the annual infrastructure budget (CAPEX, OPEX)
* Higher education in Information Technology / Economic / Technical Studies
* 3-5 years of People management Experience
* System Support and/or service Desk Experience
* High level of computer skills
* LAN/WAN,
* High level of knowledge
* Telecommunications
* Windows Experience
* Driving License- Type B
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Food and Beverage Services
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