About the Company:
We are a small automotive parts manufacturer servicing the aftermarket supply
chain. We deal directly with customers and our stock agents around the world. Starting in 2017, we will soon be hitting our 10-year anniversary, solidifying our established reputation within the market.
The Role:
We are seeking a hands-on, highly organised General Manager to lead our small but efficient team. This is a vital operational role where you will be the primary point of contact for our customers and the coordinator for our internal team. As 2nd in command, you will report directly to the Managing Director (MD), bridging the gap between high-level management and daily execution to ensure every order is processed and every customer query is resolved professionally.
Key Responsibilities:
● Customer & Tech Support: Answer all incoming phone calls, providing technical product support and taking orders directly over the phone.
● Professional Correspondence: Manage the company inbox, replying to customer and supplier emails with a high standard of professionalism.
● Financial Admin: Responsible for creating accurate invoices and managing the administrative side of sales.
● Procurement: Review daily stock reports from the Warehouse Lead and place orders for stock and materials to ensure continuous production.
● Team Leadership: Oversee a dedicated team of three, ensuring the daily 08:00–17:00 workflow is maintained and the warehouse operates efficiently.
About You:
● Early Starter: Comfortable with a 07:30 start to ensure the day is set up for success.
● Communication Skills: Strong verbal and written skills are essential for technical support and professional emailing.
● Multi-tasker: Able to juggle phone calls, invoicing, and team management simultaneously.
● Reliable: Punctuality is critical in this small-team environment.
Experience & Qualifications:
● Sector Expertise: Proven experience working within the Automotive or Engineering sectors. You must be comfortable discussing technical specifications and mechanical components with customers.
● Proven Leadership: At least 3–5 years of experience in a Supervisory or Management role, ideally within a manufacturing, distribution, or warehouse environment.
● Technical Aptitude: Experience providing "front-line" technical support or explaining product specifications to customers over the phone.
● Administrative Proficiency: Highly skilled in using Quickbooks, Shipstation, or similar invoicing software, alongside a strong command of Microsoft Office (Outlook and Excel).
● Supply Chain Knowledge: Practical experience in stock control, procurement, and liaising with suppliers.
● Operational Background: A track record of managing small teams and a solid understanding of workplace health and safety.
Perks & Benefits:
● Annual Leave: 25 days holiday per year.
● Pension: Enrolment in the NEST company pension scheme.
● Stability: A secure, long-term role within a focused and professional small team.
The successful candidate will be comfortable with taking full day to day operational control of a rapidly growing SME, no matter the hours or commitment required to ensure success.
Working Hours: Monday – Friday, 07:30 – 17:00 (Break 12:00 – 12:30)
Salary: Competitive Rate