Customer Advisor – Metering Operations North
Permanent Full time, 37 hours per week
Salary: £25,731 to £32,164 per annum, dependent on experience
Location: Durham, Pity Me, with Hybrid working
About the role
We have a great opportunity for someone to join our busy Metering Operations team as a Customer Advisor.
Delivering an unrivalled customer experience is critical to our success as we aim to be a national leader within the water industry. This role requires an individual passionate about providing the best possible customer service.
In this role, you will support our field-based staff across our smart and traditional meter portfolios by booking appointments for Meter Technicians and Technical Representatives. You will be involved in planning & scheduling for large field teams, monitoring and following up on outstanding issues, and updating meter integrity records.
The ideal candidate will have good geographical knowledge of the North region, experience in Customer Service, and Planning and Scheduling for busy field teams working under multiple service level agreements.
The role involves working 37 hours per week, Monday to Saturday, between 07:00 and 18:00.
About you
We are looking for someone who is highly organized, experienced in managing multiple demands, and calm under pressure. You should have experience in a customer-facing environment and a commitment to delivering world-class service.
You will have proven experience in planning work for busy teams and supporting colleagues as needed. Experience in a target-driven environment is essential.
A background in customer service, with proven communication skills over the phone and in writing, is required. Strong computer literacy, including experience with in-house systems and Microsoft Office, is essential.
Knowledge of our in-house systems CC&B, Temetra, Mas Manage & OFS is advantageous, but full training will be provided to the right candidate.
We embrace diversity, inclusion, and equity, encouraging all colleagues to bring their authentic selves to work. Our network groups include Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM), and Thisability (disability and neurodiversity). These groups foster a safe and inclusive environment for all.
This role requires a DBS check prior to employment. NWG supports rehabilitation of offenders but will not consider candidates with certain unspent convictions to ensure a safe working environment.
About us
At Northumbrian Water Group, we aim to be a great place to work by valuing diversity, inclusion, and equity. We encourage you to apply even if you do not meet every listed skill.
NWG at a glance:
Our purpose: Caring for the essential needs of our communities and environment, now and for generations to come. We provide reliable, affordable water and wastewater services, operating efficiently and investing prudently for sustainability.
Our vision: To be the national leader in sustainable water and wastewater services. Our core values guide our actions and decisions.
Our benefits
We offer a range of benefits, including:
* Generous holiday entitlement starting at 23 days, plus bank holidays, with options to buy or sell holidays.
* Company pension scheme with double matching contributions up to 10%.
* Free access to local attractions.
* Discount schemes for days out, shopping, travel, and more.
* Wellbeing support, including access to a digital GP service.
* Sustainable travel support, such as salary sacrifice cars and cycle schemes.
* Financial wellbeing support, including community savings, financial education, low-cost loans, Life Assurance, and Income Protection.
* Development opportunities, professional subscriptions support, and interest-free qualification loans.
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