Role
Do you want to play a key role in providing top-tier technical support?
You’ll have the opportunity to join an award-winning provider of Connected Cloud Solutions.
Why you will love this role:
1. Provide technical support for incoming customer queries and escalations.
2. Take ownership of high-level incidents and problems, ensuring timely resolution.
3. Mentor and develop 2nd/3rd line engineers, sharing your expertise.
4. Ensure incident management procedures are followed with precision.
You’ll benefit from:
5. Obtain a CCNP cert (or equivalent) if needed and advance your career.
6. Showcase your exceptional customer service skills.
7. Apply your strong understanding of Routing and Switching technologies.
This role is with a renowned provider of Connected Cloud Solutions to UK businesses, offering an opportunity to make a significant impact and grow your career in a dynamic environment.
Apply now and take your career to the next level!
8. Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers
9. Take ownership and effectively manage through to the resolution of high-level escalation Incidents, Problem Tickets and Major Incidents
10. Liaising with customers for any other purpose related to the support of customer service
11. To mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer
12. Ensuring Incident Management procedures are followed
13. CCNP cert (will send if the cert has lapsed etc.) or NSE 4/5 – need a cert
14. 3rd Line Support – NOC environment experience or technical support in a large co
15. Great customer service skills
16. Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3VPN, L2VPN and VPLS technologies)
17. Up to £55,000 per annum
18. On call allowance
19. Fortinet & Cisco training/certs