Senior Technical Services Manager
Location: London, W1F 7HS. Full‑time position, Monday – Friday (08:30‑17:00) with travel required to other London sites about 2 days per week. Salary up to £80,000 per annum, depending on experience, plus Sodexo employee benefits package and opportunities for professional development.
About the role
As a Senior Technical Services Manager (Cluster Lead) you will oversee the delivery of Hard FM and Technical Services across the London Cluster. You will manage all technical hard service obligations, ensuring high standards of compliance, service delivery and operational excellence across multiple client sites.
Responsibilities
* Lead, manage and develop the Technical Services and Administration teams
* Ensure delivery of all Hard FM services to agreed SLA and KPI standards
* Manage planned preventive maintenance (PPM), reactive works and small projects
* Oversee contractor and subcontractor performance and compliance
* Ensure all statutory and health & safety compliance obligations are met
* Manage permits to work, RAMS and safe systems of work
* Support financial performance through cost control and budgeting
* Build strong client relationships and manage escalations effectively
* Drive innovation, process improvement and operational efficiencies
* Support lifecycle planning, engineering resilience and business continuity initiatives
* Produce clear operational and compliance reporting for stakeholders
Qualifications
* Degree, HND or equivalent qualification in Engineering or Technical discipline
* Strong multi-disciplinary engineering knowledge including electrical, mechanical, HVAC, life safety systems and BMS
* IOSH, NEBOSH or equivalent health & safety qualification
* Leadership experience within Hard FM or Technical Services environments
* Experience managing teams across multi‑site operations
* Strong understanding of statutory compliance and risk management
* Excellent stakeholder management and communication skills
* Commercial and financial awareness
* Experience managing contractors and supply chain partners
Benefits
* Unlimited access to an online platform offering wellbeing support
* Extensive Employee Assistance Programme with legal, financial and personal support
* 24‑hour virtual GP Service
* Sodexo Discount Scheme offering deals 24/7 across high street retailers (open to friends and family)
* Participation in the Pension Plan
* Learning and development tools to grow and succeed throughout your career
* Bike‑to‑Work Scheme to support sustainability and fitness
* Enhanced benefits and leave policies in the UK and Ireland
EEO Statement
We are committed to being an inclusive employer. We welcome and encourage applications from people with diverse backgrounds and identities, including the LGBTQ+ community, parents and carers, people with disabilities and other under‑represented groups. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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