Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Newcastle
About the Role
Account Handler – Rural and Private Client team. You’ll deliver outstanding insurance service to a diverse client portfolio across the full policy lifecycle: managing new business, renewals, mid‑term adjustments, and providing excellent client support to ensure retention and drive growth opportunities.
What you’ll be doing
* Act as a primary contact for clients, delivering responsive and professional service.
* Process new business, renewals, MTAs, documentation, and invoicing accurately and on time.
* Liaise with insurers to negotiate terms within personal authority limits.
* Conduct pre‑renewal contact, remarket risks where appropriate, and confirm cover.
* Identify cross‑sell, upsell, and referral opportunities across insurance, financial and risk‑management services.
* Support claims by gathering information and liaising with the claims team.
* Maintain accurate system data and ensure compliance with FCA, GDPR and internal procedures.
* Manage overdue debt in line with credit control standards.
* Build strong internal relationships with underwriting, insurer partners and specialist teams.
What you’ll need to have
* Experience in general insurance or a similar client‑facing role.
* Proven experience handling new business, renewals and MTAs.
* Background in commercial and consumer property led products.
* Comfortable negotiating with insurers and supporting client queries.
* Strong verbal and written communication.
* Highly organised and punctual with excellent attention to detail.
* Client‑focused with the ability to build rapport and maintain relationships.
* Confident negotiator and problem‑solver.
What makes you stand out
* Exposure to claims processes and debt management.
* Experience in High Net Worth Household, Motor and rural farm/estate combined products.
* Cert CII (or working towards) or equivalent industry experience.
What we offer
* A competitive salary – let's discuss it.
* Hybrid working available upon successful completion of probation.
* Employer pension contribution of 5% rising to 10% after 5 years of membership of the pension scheme.
* Annual Bonus scheme (discretionary based on individual and company performance).
* Life Assurance cover up to 4x salary, and Group Income Protection scheme up to 65% of salary.
* 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively).
* Career development opportunities with funded support and financial incentives for all professional qualifications.
* An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.
EEO Statement
We welcome applications from everyone.
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