Summary: In this role, you will help us grow our reputation and build stronger relationships with the communities we serve. You’ll be joining a growing team where your experience will be put to use across a wide variety of tasks, ranging from managing official consultations and private briefings to organising large-scale public events. Because we provide an essential service, you will also play a key part in our team’s on-call standby rota to ensure we are always there when our customers need us. We are looking for someone who can easily switch between multiple projects without losing sight of the finish line. You should be someone who remains calm under pressure and can handle competing priorities while meeting every deadline. Confidence is key, especially when dealing with the press or broadcast media so being a natural communicator will be key. Main Responsibilities: You will assist the Senior Community Engagement Manager in enhancing the reputation of the business amongst the company’s wide variety of stakeholders, delivering the Stakeholder Engagement Strategy. Work with business leads to develop high quality stakeholder engagement programmes across a range of projects from statutory consultations and business planning activities to day-to-day activities. Assist in devising a structured engagement programme with key regulatory and political stakeholders. Draft accurate stakeholder communications materials, including, but not limited to; engagement plans and evaluations, briefing notes, statements, presentations, exhibition materials, website copy and FAQs Manage, maintain and develop South East Water’s stakeholder engagement database and identify engagement opportunities amongst stakeholders Strategically manage the creation, mapping, delivery and reporting of stakeholder engagement events to ensure outcomes achieve pre-agreed objectives. Assist departments in resolving potentially sensitive or high-profile stakeholder complaints Arrange and accompany senior managers, as appropriate, to meet with key stakeholders on a 1-2-1 basis Find new and innovative approaches to engage with our stakeholders Assist with the development of key business publications such as the interim and annual reports Confident at liaising with engagement consultants, designers, photographers, videographers and other contractors to achieve desired outcomes. Be part of the Communications out of hours on call rota, responding to media enquiries and assisting during emergency incidents You'll need: Qualifications/Skills/Experience Qualified to a degree level or equivalent. Strong interpersonal skills when dealing with people from across the social and political spectrum, as well as a commitment both in terms of responsibility, availability and flexibility. Full UK driving licence is a requirement as this role involves regular travel around the south east. Stakeholder engagement. Project Coordination, Political & regulatory awareness. Event delivery, Database management & CRM. Business/Corporate communications. Copywriting, Innovation & digital engagement, Issue/complaint resolution. Senior management support, Contractor management, Crisis communications experience desirable Demonstrable experience in either stakeholder relations, or related field / public relations/communications, either agency or in-house. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: Up to £40,312 (dependent on experience) car allowance of £6254 p.a.