** Head of Ops/Chief Operating Offer/Chief of Staff role. Career maker.*
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Claimer is looking for a talented startup operator/second in command to the CEO, to help run and scale the business in our next phase of growth.
About Claimer
We’re an AI-native product that augments corp tax advisors/tax specialists in their processes.
We’re in stealth on a major customer-led pivot (involving a new brand and product, market size goes up 40x), to be launched soon, leading to significant scaling in the following 6 months.
We’ve spent 6 years and 2 major pivots to get here, and we’re now at a tipping point in terms of product/market fit with the customer engagement and traction to prove it. We’re working closely with enterprise design partners to ensure what we’re building works very well, then another 60+ existing customers waiting to buy what we’ve developed (each with ACV representing 50-100% our current ARR). The wider market opportunity ($100m+) is the corporate tax advisory/professional services market in the UK, US, and beyond.
The team is remote-first/hybrid, but is tight-knit with a huge level of built-up trust, which enables us to move quickly without any personnel drama and politics.
The Role
This role is suitable for a Head of Ops/COO/CoS that wants to get into the ground floor as we scale super quickly next year, and has the energy for that (as it won’t be relaxing, but this is a career maker). This preferably means startup experience in fintech, and someone that has made a load of mistakes and can help us not make the same ones, and frankly can get sht done, quickly identifying the correct area of focus at any given time.
Key skills/responsibilities:
You will work alongside the CEO to manage the business day to day.
* Self-assured/confident in their own abilities, safe pair of hands, self-starter. The business should be comfortable to put this person in front of reps from large enterprise customers and investors without supervision.
* KPI driven with a knack for quickly identifying the bottleneck in company processes and eliminating it and/or systemising a necessary process to make it repeatable.
* Sufficiently technical to do their job, e.g. able to work out how to put together automated dashboards. Comfortable with using AI to help them get things done.
* IQ: knowing what they need to know vs not need to know within the domain. Able to gain sufficient knowledge of product but knowing they don’t need to be a developer, and when they just need to delegate or hire someone else.
* CEO second in command: Could run the company if the CEO was out of action for a month. Banging the daily/weekly/monthly/quarterly drum, and keeping people on track. This includes being empowered to offset me/my cofounder shiny object syndrome. Realistic, pragmatic, getting things back to progress/goal orientated discussion without being obnoxious (i.e. EQ). “These ideas are great. But what part of that can we implement this week to help us solve Y?”
* Ability to plate spin on a broad range of variable length-running threads without losing their mind. Aware of the details within the company - the fires we’re letting burn vs those we need to fix
Example areas of responsibility: Strategic planning with founders, Customer Support, Metrics & Reporting/Investor relations, Compliance, People Ops, Supplier Management, Events.
The role has access to an Executive Assistant to help with logistical/admin tasks.
Things we’re looking for
It’s a chance to grow quickly, solve problems creatively, and shape an evolving company. You should be happy to dive into diverse responsibilities with energy and enthusiasm.
* Proven experience in an operations, chief of staff, or generalist role, ideally in a startup or fast-paced environment.
* Strong organisational and project management skills, with the ability to juggle multiple priorities.
* A problem-solver who takes initiative and can run with projects independently.
* Comfortable working with data and tools to track metrics and build reports.
* Familiarity with compliance frameworks (e.g. ISO27001, GDPR) is a strong plus.
* Excellent communication and people skills, with the ability to work across teams and with external partners.
Why join us / Benefits
Working closely with a passionate team in a fast-growing SaaS startup, you’ll be able to make a huge impact to the business and our industry. Expect to do hard work, autonomy, rapid learning, and exposure to various aspects of the business.
* Career making founding team member joining at the tipping point of scale, with generous share options.
* Work closely with the founders and gain exposure to all areas of building and scaling a startup.
* Remote-first role, will need to come into the office a few times per year. Healthy trust based culture with extremely low churn.
* Powerful Macbook + the set up you need to do your job well
* London a few times per year for on-site meetings/team away days
* £60-100k depending on experience, pension contribution
* 36 days holiday (inc. BH).