Overview
Be our Guest Experience Host but most importantly be you! Love variety? We have a new and exciting front of house role at Dukes. We want our people to be themselves and that means you. One hour you’re welcoming arrivals and nailing a smooth check-in, the next you’re recommending a hidden Bath gem, helping breakfast glide, or jumping behind the bar to shake an evening spritz. If you’re friendly, unflappable and up for “what’s next?”, you’ll fit right in.
Set in the beautiful city centre of Bath, Dukes offers our guests the chance to stay at one of the city’s most prestigious street addresses. This beautiful boutique seventeen-bedroom Bath Guest House occupies two magnificent Georgian Townhouses on Great Pulteney Street, one of the finest boulevards in England.
What’s it like to work with us? We are an imaginative, playful team who encourage each other to remain unconventional, no matter if you’re new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be your authentic self; it makes working in this hotel that little bit more exciting. We stand behind being big hearted, respecting each other, our guests and the wider community. We are ALWAYS serious about giving our guests a bloody good time!
Get a better look at our team culture here: https://www.instagram.com/kaleidoscopehotels/
Responsibilities
* Working a variety of weekend and weekday shifts in this full-time role; you will be the personality our guests experience on arrival and departure
* Take care of the finer details by managing phones, inbox, bookings, pre-arrival notes; warm check-ins/outs and accurate billing
* Show our guests we care throughout their stay by answering queries, providing local tips, arranging taxis and dining tables; turn “any plans?” into “best stay ever”
* Some days you might be helping with breakfast: set, greet, seat, serve; keep service swift and sunny
* Other days you will be pouring wines/beers, mixing simple classics, and serving with confidence (training provided) in the bar or lounge
* Take care of admin when not face-to-face with guests—placing small bar/restaurant orders, receiving deliveries, keeping handovers clean, and doing other computer-based work
* Occasionally pitch in with housekeeping assists, set-ups for small events, and keeping the lobby tidy and welcoming
Benefits
* Progression and training opportunities throughout Kaleidoscope Collection
* Cash savings benefits to help your monthly pay go further, plus wellbeing support for you and your family
* Discount on eating, drinking and sleeping at all of our properties
* £500 refer a friend scheme
* Work in a stimulating environment as part of a diverse community of people
* Be part of a team who live and breathe our purpose
* And there’s more where these came from…
Application process
What happens next with your Guest Experience Host application? Attract our attention with your application and we’ll call you. After we speak on the phone you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department. Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team!
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