Online Direct Northampton, United Kingdom Sales Hybrid
Company Description
Partnerships Relationship Team Manager
Salary: £40,000 -£50,000 DOE + Commission Hours: Full Time 37hrs per week Location: Remote Working with 1-2 days a week in our Northampton Office. Contract: Permanent
OnlineDIRECT provides intermediary, business and technology services for B2B brokers to access the energy market. Over the last 25 years, we have evolved our offerings to support energy brokers establish and sustain long-term, successful businesses in the industry.
We pride ourselves on our inclusive culture, emphasising shared values, team spirit and a commitment to excellence. These cultural attributes play a significant role in shaping our company and our reputation as the UK’s leading energy sales solution provider.
To support our continued growth, we’re looking for a Partnerships Relationship Team Manager to oversee the account management and development of OnlineDIRECT’s key partners. In this role, you will ensure partners receive proactive, high quality service and support, building confidence and trust in how their accounts are managed.
You will also work closely with partners introduced by the Sales Manager, ensuring a seamless and professional onboarding experience, while helping them to unlock the full value of OnlineDIRECT’s service offering. Your focus will be to drive sales performance, strengthen relationships and maximise overall partner engagement.
We’re seeking a candidate with a proven track record in account management, partnerships or business development, combined with strong leadership experience managing, coaching and developing high performing sales teams.
Position
* Oversee the account management and development of OnlineDIRECT’s key partners
* Lead, coach and develop the sales team, including Sales Consultants and Administrative Support
* Collaborate with the Senior Leadership Team to devise and implement strategies that enhance commercial performance
* Plan resources effectively ensuring a seamless service and proactive account management
* Drive team and individual performance to achieve targets and ensure optimal support
* Conduct regular account reviews, providing insightful reporting and recommendations
* Handle escalations effectively to maintain trust and relationships with partners
* Oversee and enhance onboarding for new partners introduced
* Identify opportunities to cross-sell and upsell OnlineDIRECT’s suite of products and services
* Work closely with Compliance to ensure regulatory and internal standards are met
* Deliver training sessions to partners and internal teams
* Conduct virtual and face-to-face meetings with partners to strengthen relationships and drive performance
* Be a visible ambassador of OnlineDIRECT, representing our brand and values in every interaction
* Attend regular management meetings, contributing to wider business initiatives
Requirements
* Proven experience in account management, partnerships or business development
* Strong leadership skills with experience in managing and developing high performing teams
* Results driven with a solution focused mindset and a commercial approach
* Exceptional customer service and relationship building skills
* Strong analytical and reporting skills to provide insightful performance reviews
* Highly organised with the ability to manage multiple priorities and stakeholders
* Comfortable working in a fast-paced, evolving environment
* Confident in engaging and presenting to senior stakeholders
* Resilient, adaptable, and calm working under pressure
* Proficiency in Microsoft Office suite, particularly Excel
* Full UK driving licence and access to a car required
* Previous experience in the energy industry highly desirable
Other information
OnlineDIRECT offer a range of benefits*, contributing to a well-rounded compensation package that includes financial incentives, career development opportunities and various perks designed to enhance employees quality of life and wellbeing. Here's a breakdown:
·Supportive Team Environment: Collaborate with a friendly and driven team
·Hybrid Working: Enjoy flexibility with remote working and office days
·Competitive Salary + Bonus: Rewarding pay with performance incentives
·Career Development Opportunities: Access to ongoing learning and clear pathways for progression
·Generous Holidays: 25 + bank holidays, with the option to buy additional days and an increase to entitlement with length of service
·Wellbeing: Company sick pay, enhanced maternity and paternity leave and flexible health cash plans plus death in service (DIS) and employee assistance programme (EAP)
·Work-Life Balance: Early Friday finishes, volunteering day and team incentive events
·Employee Awards: Regular recognition awards
*some benefits subject to length of service
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