Are you ready to take on a leadership role at the heart of public safety and emergency response?
New Forest District Council (NFDC) is offering an exciting opportunity to join our modern, purpose-built 24-hour Control Room as a Control Room Supervisor. You’ll be part of a dedicated team delivering critical services that make a real difference to our community - every hour of every day.
What You’ll Be Leading
As Supervisor, you’ll oversee a team of around 20 skilled Operators and ensure the smooth running of services including:
Emergency Careline calls for over 2,500 vulnerable residents.
Monitoring over 70 public space CCTV cameras, along with an additional 70 cameras installed in communal areas across our housing stock, supported by ongoing investment in expanding and upgrading to a fully digital system.
Lone Worker safety monitoring for 200+ council staff.
Out-of-hours response for all council services, including housing and environmental emergencies.
Fire alarm monitoring for council housing stock.
Real-time coordination with emergency services, including incident support and evidence gathering.
Emergency planning support for major incidents and council-wide response.
Your Role
You’ll be the operational lead on your shift, responsible for:
Staff supervision, training, and performance reviews.
Rota management, absence monitoring, and team development.
Leading responses to critical incidents with confidence and clarity.
Ensuring compliance with legal and procedural standards.
Maintaining high-quality records and logs.
Producing data and reports for internal and external stakeholders.
Promoting and developing the service through networking and outreach.
Supporting the Operations Manager in strategic and day-to-day functions.
Who We’re Looking For
We’re seeking someone with:
Supervisory experience in a control room setting, or substantial operational experience.
Strong leadership and communication skills.
A calm, decisive approach under pressure.
A passion for public service and community safety.
37 hours per week* Full-time hours over a 2-week rota *Would consider 2x Part-time Positions (19.25hrs)
You’ll work a 2-week recurring rota with varying shifts between the hours of 09:00–22:00, including some weekend work, every other weekend - opposite the second Supervisor. Flexibility is essential to maintain service continuity.
What’s in it for you:
£31,161 - £39,469 per annum
24 - 27 days annual leave plus bank holidays plus an additional 5 days for 5 years local authority continuous service.
Local Government Pension Scheme and AVC provision
Hybrid Working
Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants
A Cycle to Work scheme which could save you around 40 percent on cycles and accessories
Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).
Interested?
We’d love to talk to you! For an informal chat about the role and rota, please contact: Carrie Hesp, Operations Manager (CCTV) 023 8028 5546 or carrie.hesp@nfdc.gov.uk
Closing Date: 11pm Thursday 4th December 2025
Expected Interview Date: Friday 12th December 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .