Job Summary
We are seeking a dedicated and proactive Duty Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring exceptional guest services while maintaining high standards of quality and efficiency. This role requires a hands-on approach to managing staff, addressing guest concerns, and ensuring a welcoming environment for all visitors.
Responsibilities
* Supervise daily operations, ensuring smooth functioning across all departments.
* Lead and motivate staff to deliver outstanding guest experiences.
* Address guest inquiries and resolve any issues promptly and effectively.
* Maintain compliance with health and safety regulations, as well as company policies.
* Collaborate with the human resources department to manage staffing needs, including recruitment and training.
* Monitor inventory levels and assist in managing supplies for the hotel.
* Conduct regular inspections of facilities to ensure cleanliness and maintenance standards are met.
* Prepare reports on operational performance and suggest improvements where necessary.
Requirements
* Proven experience in a supervisory or management role within the hospitality industry, preferably in a hotel setting.
* Strong leadership skills with the ability to inspire and manage a diverse team.
* Excellent communication skills; multilingual or bilingual abilities are highly desirable.
* Solid understanding of guest services principles and practices.
* Ability to handle stressful situations with professionalism and composure.
* Familiarity with human resources functions related to staff management is an advantage.
* A passion for providing exceptional hospitality experiences.
If you are ready to take on this exciting challenge as a Duty Manager, we encourage you to apply and join our dynamic team committed to excellence in service.
Job Types: Full-time, Part-time, Permanent
Pay: £14.00 per hour
Expected hours: 20 – 40 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
Work Location: In person