Corpay is currently looking to hire a Crew Accommodations Agent within our Lodging division. This role is located in Heathrow, United Kingdom. In this role, you will be responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system, along with managing communications through email, chat, phone calls, and direct interactions. The Coordinator ensures seamless resolution of booking issues by following Standard Operating Procedures and facilitates coordination among agents, clients, and vendors. You will report directly to Crew Accommodation Support Manager and regularly collaborate with teams/departments.
As a Crew Accommodations Agent, you will be expected to work in an office environment. Assigned workspace in Heathrow, United Kingdom office
Company-issued equipment [+ remote access]
Formal, hands-on training
A minimum of 3+ years of experience in the hotel/travel industry or a similar role is highly preferred.
Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
Attendance and Policy Adherence: Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
Support and Special Projects: Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.
Excellent interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone.
Communication Skills: Strong writing, communication, and negotiation skills.
Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.
Availability to work shift work, willingness to work long hours during irregular operations, and flexibility to adjust schedules as per client requirements.
Transportation and Remote Work Reliable transportation for on-site work and a dependable internet connection for potential remote work in a quiet home environment (Overtime or office closures).
Experience in travel coordination or hospitality
Proficiency in Microsoft Office and travel booking systems
4x Life insurance
~ Pension scheme 5% employer contribution
~ Private Healthcare
~25 days Holiday (plus Holiday Buy/Sell)
~ Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.