Dynamics 365 System Administrator
Location: Ipswich – Hybrid working
Contract Type: Permanent
Salary: Up to £50k DOE plus benefits
About the Role
We are seeking an experienced Dynamics 365 System Administrator to take ownership of our Microsoft Dynamics 365 environment and ensure its stability, security, and performance. This is a pivotal role responsible for maintaining a robust platform that supports our business operations, primarily focused on Dynamics 365 Finance & Operations (D365 F&O).
You will work closely with business stakeholders, technical teams, and external partners to manage environments, troubleshoot issues, optimise system usage, and drive continuous improvement. If you are a proactive, technically strong, and solution-focused administrator who thrives in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
Data & System Management
* Administer, configure, and maintain the Dynamics 365 platform across production and non-production environments.
* Support BAU activity in collaboration with business teams, ensuring KPI adherence and maintaining user confidence in the system.
* Manage security roles, permissions, user access, and compliance controls.
* Translate operational needs into system configurations or enhancements.
* Monitor system performance, integrations, and data flows to ensure high availability and reliability.
* Provide advanced troubleshooting across functional and technical layers, engaging Microsoft Support or partners as required.
* Support release management, testing cycles, deployments, and environment refreshes.
* Maintain accurate documentation for environments, configurations, and system changes.
* Ensure alignment with governance standards, data policies, and best practices.
* Assist with upgrades, patches, and optimisation initiatives.
Quality Assurance
* Work closely with QA teams to define, execute, and improve test plans.
* Oversee resolution of defects and issues identified during testing.
Process Improvement
* Identify and implement improvements to enhance efficiency and system utilisation.
* Analyse delivery performance using metrics and KPIs to drive continuous improvement.
* Develop and maintain product documentation, release notes, and technical materials.
Qualifications, Skills & Experience
Essential
* Proven experience as a Dynamics 365 System Administrator or similar role.
* Strong practical knowledge of Dynamics 365 Finance & Operations.
* Hands-on experience with security roles, business units, and user provisioning.
* Experience in environment management, solution deployment, and change control.
* Strong troubleshooting skills across functional and technical components.
* Good understanding of data management principles, including imports/exports and data quality controls.
Desirable
* Experience with Azure Active Directory and identity/security governance.
* Exposure to finance-related data structures and key D365 Finance modules.
* Familiarity with SQL for monitoring and troubleshooting.
* Microsoft certifications.
* Experience with integration tools and patterns (Azure Integration Services, APIs, Logic Apps, etc.).
Why Join Us?
* Opportunity to own and shape a mission-critical business system
* A supportive, collaborative team culture
* Professional development opportunities
* Involvement in exciting transformation and optimisation projects
* Commitment to sustainability and long-term business success