Job Description
This is an exciting opportunity to join a passionate and driven team where your work will make a real and measurable impact. In this role you’ll play a key part in making a measurable difference, building strong relationships, and contributing to the organisation’s wider goals.
You’ll be trusted to take ownership of your work, collaborate with a range of audiences and bring fresh ideas that help us grow and improve. We’re looking for someone who is motivated, value‑driven and eager to develop their skills in a supportive, forward‑thinking environment where initiative is encouraged and success is celebrated.
Key Responsibilities
Community Fundraising & Income Generation
* Proactively develop, manage and grow a portfolio of community supporters, groups, schools, businesses and individuals across the London region
* Work with the Senior Community Fundraising Manager to identify and pursue new fundraising opportunities, taking a creative and proactive approach to growing income and engagement
* Support and motivate fundraisers to achieve their goals, providing excellent stewardship and a positive supporter experience
* Work towards agreed income and activity targets, monitoring progress and adapting plans as needed
Relationship Building & Engagement
* Build strong, long-term relationships with new and existing supporters, acting as a passionate ambassador for the charity
* Develop trusted relationships with our families, support them with their fundraising, and signpost them to other ways they can support the charity
* Build strong, effective working relationships with House teams across London, working closely together to ensure families’ best interests are at the heart of what we do and to maximise opportunities for income and engagement
* Build effective working relationships with the House teams across London
* Represent Ronald McDonald House Charities UK at events, meetings and fundraising activities across London, delivering presentations and ensuring we maximise PR opportunities
* Deliver clear, compelling messages about the charity’s impact, inspiring supporters to get involved
* Build effective working relationships with the House teams across London
* Represent Ronald McDonald House Charities UK at events, meetings and fundraising activities across London, delivering presentations and ensuring we maximise PR opportunities
* Deliver clear, compelling messages about the charity’s impact, inspiring supporters to get involved
Working with others
* Interact with families supported by the charity in a sensitive, compassionate and appropriate manner, respecting confidentiality as needed
* Work collaboratively with colleagues across Engagement, Family Services, and other teams to maximise impact
* Contribute ideas, insight and learning to support continuous improvement across the Engagement Directorate
Planning, Events & Administration
* Manage budgets and resources effectively, ensuring fundraising activity is well planned and cost-effective
* Maintain accurate records on the CRM database, including supporter interactions, income and activity reporting
* Produce regular reports on activity, income and KPIs against targets
Experience and Knowledge
* Demonstrable experience of achieving or exceeding targets in a relationship‑led fundraising role
* Experience of working in a customer-facing, supporter-facing or community-facing role, building and managing positive relationships with a diverse range of people and groups
* Experience of developing and delivering plans and budgets, monitoring progress and reporting against objectives and financial targets
* Experience of using a database or CRM system to carry out day-to-day administrative and reporting duties
* Experience of organising events, campaigns or community activities
* Experience of working independently while contributing effectively as part of a wider team.
Skills and Abilities
* Excellent written and verbal communication skills, with the ability to adapt messaging for different audiences
* Strong interpersonal skills, with the confidence to positively persuade, motivate and inspire a wide range of audiences and stakeholders
* Confident in setting up, attending and following up meetings to secure engagement and support
* Confident in creating and delivering presentations in a range of settings
* Good IT skills, including Microsoft Word, Excel and PowerPoint, and confidence using a CRM database
* ·Strong organisational skills, with the ability to manage multiple tasks and priorities within agreed budgets and timeframes
* Self-starter, with a can-do attitude and the ability to manage own workload
* A collaborative, kind and adaptable approach when working with colleagues, supporters, volunteers and families
* Able to interact with families in a sensitive, compassionate and appropriate manner, recognising the emotional context of their experiences
* Willingness and ability to work outside of normal working hour (evenings and weekends) travel across the wider UK as required