An amazing career opportunity for an established hospitality professional to join our company in this newly created role at a time of transition and growth.
The role of the Senior Hospitality Operations Manager is seen as an opportunity to make a real difference, setting standards, implementing systems and change and a pathway to both personal and business growth.
Role Type:
Full-time, permanent role; based at our HQ, just outside Banbury. Flexibility required in line with event operations.
Reports to:
Operations Director / Chief Executive Officer
£60,000 per annum, dependent on experience
Role Overview
* The Senior Hospitality Operations Manager (SHOM) assumes full responsibility for the end-to-end operational performance of the business, taking a holistic, strategic view across all departments, events and delivery channels.
* This role requires extensive senior-level hospitality operations experience, with the ability to operate at both a strategic level and hands-on level. Experience across multi-site operations is highly desirable.
This role goes beyond event execution to include:
* Operational strategy and planning
* Business performance and profitability
* Team structure, leadership and development
* Systems, processes and scalability
* Cross-functional alignment
* The SHOM ensures that all areas of the business operate cohesively, efficiently and to the highest standards, while continuously evolving to support growth.
Who is the SHOM?
* A key member of the Senior Leadership Team (SLT).
* Acts as the operational lead across the entire company.
* Direct line between strategy (CEO/OD) and execution (SMT/JMT).
* Provides leadership across FOH, Kitchen, Logistics and Admin functions.
* Plays a critical role in shaping company direction and growth.
SHOM’s Core Responsibilities
Operational Leadership & Oversight
* Maintain full visibility across all operational activity within the business.
* Ensure all events and services are delivered:
* To brand standard
* On time and within budget
* With consistent quality and guest experience
* Develop and implement operational frameworks, standards and best practices.
* Take ownership of multi-event and complex delivery environments, ensuring seamless coordination.
Strategic Planning and Business Performance
* Lead forward planning across the business, including:
* Resource planning
* Staffing and logistics
* Drive commercial performance by balancing:
* Labour costs
* Operational efficiency
* Profitability
* Analyse operational data to identify:
* Trends, risks and opportunities for growth and improvement
* Contribute to business strategy in collaboration with the OD and CEO
Team Leadership and Development
* Build, lead and evolve a high-performing operational structure.
* Direct management of the Senior Management Team (SMT).
* Oversight of the Junior Management Team (JMT) development and performance.
* Ensure:
* Strong leadership capabilities at all levels.
* Clear accountability and ownership.
* Continuous training and development.
* Identify hiring needs and lead recruitment in line with business growth.
Culture, Standards and Brand Alignment
* Act as a guardian of company culture, ethos and standards.
* Ensure all team members operate as brand ambassadors.
* Drive consistency in:
* Service standards
* Behaviour and professionalism
* Champion the ‘One House’ approach across all departments.
Live Event Oversight and Quality Assurance
* Maintain a visible presence across key events.
* Regularly assess live delivery to:
* Monitor standards
* Support teams
* Identify improvements
* Step into lead operational roles at high-profile or complex events where required.
* Ensure consistent feedback loops and continuous improvement.
Cross-Functional Collaboration
* Build strong relationships across Kitchen, FOH, Logistics and Admin teams.
* Act as the central point to ensure alignment between all departments.
* Work closely with key stakeholders, strategic partners and clients.
* Maintain high levels of communication, trust and professionalism.
Systems, Processes and Scalability
* Develop and refine operational systems and workflows.
* Identify inefficiencies and implement improvements.
* Ensure the business is structured to:
* Maintain quality during growth
* Introduce tools, reporting and processes that enhance performance.
Business Growth and Development
* Identify and drive new business opportunities.
* Support and influence: Strategic partnerships, client relationships, revenue growth initiatives.
* Present opportunities and insights to the OD and CEO.
* Ensure all operational activity contributes to long-term business building.
Ways of Working
Autonomy and Ownership
* Operates with a high level of independence.
* Takes full ownership of operational outcomes.
* Proactively identifies and solves problems.
Leadership Presence
* Visible, approachable and decisive.
* Leads by example in all environments.
* Inspires confidence across teams and stakeholders.
Communication
* Clear, consistent and structured communication across all levels.
* Ensures alignment between strategy and execution.
Person Specification
* Extensive, senior-level hospitality operations experience is essential.
* Multi-site operational experience is highly desirable.
* Forward-thinking and solutions-driven.
* A natural leader and exceptional communicator.
* Commercially astute and has financial acumen.
* Energetic, enthusiastic and thrives in a fast-paced environment.
* Curious, adaptable and always looking to improve.
* A true ‘people person’ who brings out the best in others.
* Resilient, hands-on, and sees things through to completion.
* Passionate about food, hospitality and delivering unforgettable experiences.
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