CDER Groupbased inDarlingtonhas an exciting opportunity for anIT Support Apprenticeto join their team of IT experts! You will receive amazing benefits working for CDER such as Bank Holidays Off, Discounts on High Street Stores, Gym Membership Discounts and most importantly unparalleled support from your mentor CDER have helped multiple apprentices in the pastthey know exactly what it takes to kick-start your IT Support career! You will be an essential part of the team responsible for providing 1stline IT support helping with a range of issues and tasks such as password resets, the configuration of hardware and everything in-between to turn you into an IT Support wizard! CDER Group are proud to be an Equal Opportunities Employer. They celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represent a variety of backgrounds, perspectives and skills. In this role, youll work towards your level 3 IT Support qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide technical support and problem resolution to IT customers by web portal, phone and in person Complete a variety of IT operational duties in accordance with the procedure: systems operation and maintenance, security and compliance actions, responding to systems health monitoring warnings and alerts, incident management and reporting, system configuration and change projects, software, and hardware deployments Communicate clearly and effectively with customers, colleagues and stakeholders. Provide progress updates. Keep IT records accurate and up to date. Manage and track assets. Ensure new and updated procedures are documented. Solve problems using research, root cause analysis and diagnostic tools Attend regular team meetings. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £15,600 per annum Working Monday Friday 9 AM 5 PM 22 Days Annual Leave Bank Holidays Holidays can increase to 25 for years of service Salary increase upon completion of the apprenticeship Car allowance of £1,750 Buy holiday scheme Hybrid working available Pension scheme Discounts on high street shops including several leading brands Cycle-to-Work Scheme Referral programme Travel loan scheme Gym membership Employee assistance programme Free fruit coffee and tea Opportunity for growth and progression Desired Qualities, Skills and Knowledge: Hardworking and good work ethic Passionate about IT IT qualification desirable Confident at communicating Personable and friendly Knowledge and experience of computer operating systems and applications - Linux and Windows A grade 4/C at GCSE in Maths and English is required for this role. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.