Summary
We are looking for enthusiastic, motivated individual with a willingness to learn and in return, we will offer you a varied office-based admin work experience in the healthcare sector, as well as additional training as per NHS.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday to Friday 9am to 5pm, 1 day training in college.
37 hours 30 minutes a week
Start date
Wednesday 15 October 2025
Duration
1 year 6 months
Positions available
6
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
MAIN RESPONSIBILITIES
* Answering telephone calls in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel as appropriate
* Booking, cancelling, or rearranging GP and nurse appointments via Emis (clinical system)
* Processing repeat prescription requests
* Processing home visit requests
* Receiving and recording of messages via different communication methods
* Registration of new patients/temporary residents/foreign visitors etc.
* Processing actions from test results as per clinicians
* Scanning documents into the clinical IT system and coding/processing of the workflow before sending to the GP or other members of the team
* Opening and sorting the post. Taking the post to the post box/post office
* Sorting paperwork from doctor's trays
* General filing of patient records
* Assisting doctors with general secretarial duties as and when required
* Welcoming patients on arrival and providing reception desk duties as required on a rota basis
* Processing patient triage requests
* Dealing with email enquiries
* Develop a sound understanding of confidentiality and issues/protocols surrounding consent.
* Provide cover for members of the administration team as and when required
* Making tea and coffee
Any other duties as and when required.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
* 26 Stephenson Road, London, E17 7JT
* 2 Macdonald Road, London, E17 4BA
* 258 Higham Hill Road, London, E17 5RQ
* 94 Francis Road, London, E10 6PP
* 2 Halewood Way, Rainham, RM13 8QZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALTHAM FOREST COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
* Undertake Business Administration Level 3 Apprenticeship
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
* Physical fitness
Other requirements
· An understanding, acceptance and adherence to the need for strict confidentiality · Able to work on own initiative · Able to work under pressure and remain calm · Flexible and adaptable · Able to work in a changing environment · Ability to work as part of an integrated multi-skilled team