Role Overview
Post holder will be part of the Women’s Health Outpatient Booking Team, responsible for administering the outpatient pathway in line with the 18‑Week Referral to Treatment standards and Antenatal Care Pathways. The role requires strong attention to detail to ensure hospital systems and databases are accurately maintained and that all administrative processes are followed to meet both Trust and national performance targets.
Responsibilities
* Act as the main point of contact for patients regarding follow‑up gynaecology appointment queries and antenatal appointments.
* Monitor and manage follow‑up and treatment waiting lists to ensure timely progression through the outpatient pathway.
* Oversee the self‑referral process for new pregnancies, EPAU, and TOP services, ensuring referrals are processed accurately and promptly.
* Apply a sound understanding of the 18‑Week RTT process and adhere to the Trust’s Patient Access Policy in line with national guidelines.
* Work in accordance with strict Trust and Government policies relating to waiting list management and 18‑week standards.
* Book follow‑up appointments based on outcomes from gynaecology first appointments and antenatal clinics.
* Contact patients to arrange appointment dates in line with the Trust’s Booking Policy.
* Input and update patient information across relevant IT systems accurately and in a timely manner.
* Demonstrate excellent telephone and communication skills as the main point of contact for patients and colleagues across the Trust.
* Show exceptional organisational and interpersonal skills, manage pressure, and meet deadlines.
About the Trust
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics‑led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
Equality, Diversity and Inclusion
We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Additional Information
Vacancies may close prior to the advertised closing date when a sufficient number of applications have been received. All new staff will be subject to a probationary period covering the first 6 months in post. Travel between hospital sites may be required. This advert closes on Friday 20 Mar 2026.
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