Director of Operations - Sylfaen
Location: Bridgend
Salary: £93,567 per annum
Closing Date: Tuesday 12th May 2026
Interview Date: Thursday 28th May 2026
Purpose
The Director of Operations for Sylfaen is a pivotal role, reporting to the Executive Team, and is responsible for the strategic leadership and operational oversight of all operational services across the organisation. The focus is on delivering high-quality, efficient, and customer-focused services that drive performance against corporate objectives. This role is instrumental in actualising the Group's ambitious development agenda: delivering up to 300 new, high-quality homes annually and driving major, complex regeneration programmes, turning estates and town centres into sustainable, vibrant communities. The Director reports directly to the Managing Director of Development & Regeneration and holds ultimate responsibility for strategic direction and operational oversight of service delivery across Valleys to Coast. The core mandate is to ensure delivery of high-quality, highly efficient, customer-focused services, directly driving and measuring performance against key corporate objectives.
Person Specification
Qualifications
* Educated to degree level or equivalent (Essential)
* Professional qualification e.g. CIOB, RICS, MAPM (Desirable)
Knowledge
* Proven track record as an Operations Director / Delivery Director / Development Director in housing, property, or construction sectors
* Extensive knowledge of contractor-side operations and effective contract management (JCT/NEC)
* Skilled in stakeholder and partner engagement, managing complex multi-party projects
Skills
* Results-driven, relentless focus on operational excellence and customer satisfaction
* Strong leadership presence, inspiring and empowering teams
* Collaborative and outward-facing, building strong relationships across the sector
* Commercially aware, balancing financial outcomes and customer value
* Resilient, adaptable, solutions-focused
* Role model for Valleys to Coast Group's values, culture, and behaviours
Experience
* Excellent leadership experience, proven ability to build and inspire high-performing teams
* Significant experience working in a housing related environment (desirable)
* Extensive experience in delivering:
o Build-for-sale housing – strong understanding of customer care, aftersales, and defects resolution
o Regeneration projects – estate renewal, town-centre, community transformation
o Complex mixed-use/mixed-tenure schemes – coordinating across residential, commercial, and community uses
* Strong operational background in programme and project management, including design, procurement, and construction oversight
* Proven senior leadership experience in housing development, regeneration, or property
* Track record of securing and delivering land-led, mixed-tenure housing schemes
* Demonstrated success in building strategic partnerships and positioning an organisation as a partner of choice
* Skilled in preparing and presenting Board-level papers to support effective decision-making
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