2nd Line Support Engineer – IT Security Focus - Onsite
The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company.
Key Duties/Responsibilities
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security
Remote access solution implementation and support: VPN, Remote Desktop Services.
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Key Technical Background
Office 365
Azure Active Directory
Microsoft Intune
Microsoft Teams
Windows Server(s), 2019, 2016, 2012, 2008
Active Directory
Google Workspace Administration
Google Workspace Apps (very similar to Microsoft suite)
User Creation / management
AD Permissions management
Group Policy
Understanding of network concepts
Antivirus and vulnerability monitoring
System Patching
Desirable Background
CompTIA Security+ or similar IT Security certifications
Keen interest in cyber security and understanding of key concepts and protocols.
Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks.
Previous experience within a SOC environment.
Experience within IT Security, inc. patching, vulnerability
Experience with SIEM or Service Desk toolsets.
Essential Requirement for the role
Access to your vehicle for limited travel needs
Ability/willingness to gain SC clearance