Description
Technical Auditor – Complex Injury Claims (Part-Time)
Location: Flexible (with monthly travel to our office locations)
Working Hours: 3 days per week (flexible working pattern available)
We’re looking for a skilled and experienced Technical Auditor to support the delivery of technical excellence across our Complex Injury Claims team. This is a key role focused on auditing file handling, identifying trends, and helping to continuously improve the technical capability of our lawyers.
You’ll play a vital part in ensuring high standards are maintained across complex and catastrophic injury claims, while also mentoring colleagues and providing constructive, development-focused feedback.
Key Responsibilities
As a Technical Auditor, you will:
* Conduct technical audits to assess file handling against internal standards and client requirements
* Deliver clear, constructive feedback to support the development of file handling teams
* Identify trends, risks, and areas of financial leakage across the unit
* Produce detailed audit reports with actionable recommendations and improvement plans
* Support bespoke audit requests from Technical and Business Unit Directors
* Contribute to training and upskilling initiatives based on audit findings
* Provide mentoring and guidance to individuals and teams
* Assist with feedback arising from client SLA audits
* Support quality improvement and incident reporting processes
What You'll Bring
Technical Expertise:
* Strong understanding of complex and catastrophic injury claims
* Experience handling a complex injury caseload
* Knowledge of motor and EL/PL claims
* Ability to assess evidence, strategy, investigations, and reserving
* Strong risk evaluation and decision-making skills
Core Skills:
* Excellent attention to detail
* Strong report writing and analytical skills
* Ability to identify trends and performance issues
* Effective time management and ability to meet targets
* Confident IT skills
Personal Attributes:
* Clear and confident communicator
* Able to deliver feedback with sensitivity and professionalism
* Calm and objective under pressure
* Highly organised and self-motivated
* Fair, balanced, and solutions-focused approach
Why Join Us?
You’ll be part of a collaborative and forward-thinking environment where continuous improvement and professional development are genuinely valued. This role offers the opportunity to influence technical standards, support colleagues’ growth, and make a real impact on performance and client outcomes.
If you’re passionate about technical excellence and want to play a key role in developing high-performing teams, we’d love to hear from you.
What We Offer
* Competitive salary
* Entry into the Davies Incentive Scheme
* Hybrid working
* 25 days holiday + bank holidays (with buy/sell options)
* Private medical insurance
* Critical illness cover
* Health cash plan
* Employer pension contribution
* Cycle to Work, Tech Scheme & Season Ticket Loan
* Gym Flex membership
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.