Overview
Customer Team Leader
Location: 196-198 Crookes, Sheffield, S10 1TG
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part-time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Age requirement: 18+ to authorise age-related sales
What you'll do
* Own the day-to-day running of the store by leading the team on your shift
* Motivate, coach, and support your team to deliver great service and efficient operations
* Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy, and HR processes
* Champion Co-op through community engagement and membership growth
What you’ll bring
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising, or team management (experience not essential)
Why Co-op
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. When you join us, you’re not just taking a job—you're joining a movement. We’re an organisation that puts people and communities first, powered by purpose. You’ll also receive:
* Full training and career development resources
* 30% discount on Co-op products in store
* Flexible access to your pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday (pro-rata, including bank holidays)
* 24/7 access to GP appointments and colleague support programme
* Market-leading policies to help you through life’s big moments
Inclusion and equal opportunity
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Application process
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15–20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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