Job Description
About ProofID
ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence, UK HQ and offices in the US, we help organizations effectively manage their digital identities. Our extensive experience with top IAM software vendors enables us to deliver unmatched value as a trusted partner for identity management programs.
At ProofID, our mission is clear - we strive to provide pain-free, secure, and seamless digital user experiences for our clients. Whether it's addressing legacy systems, compliance issues, or M&A transitions, our team has the expertise to navigate complex projects and ensure smooth implementations.
With over 100 employees worldwide, we still maintain a close-knit culture. Join us at ProofID and be part of an exciting journey towards revolutionising identity management while working alongside world-leading customers.
Role Summary:
IAM Managed Services Engineer provides technical customer support to complex identity and access management solutions. They are a key contributor in a high-performance culture and team that is focused on delivering success for our customers. Managed Service Engineers are accountable for the quality of service provided to customers in a manner which minimises or removes the need for interruption to their business.
Key Responsibilities
* Monitor customer environments, proactively anticipate issues and co-ordinate with other resources, advise customers, propose solutions and effectively respond to service performance issues using the ITIL lifecycle model.
* Manage small consultancy style projects and handle complex incidents.
* Ensure that work is prioritised using the workflow management and ticket system.
* Maintain clear, effective communications with all stakeholders both external and internal.
* Create easy to follow documentation in a variety of situations - RCAs, change records, user guides etc.
* Manage own time effectively to complete assigned work and adapt schedule based on customer needs and priorities.
* Make a positive contribution to ProofID’s Managed Services team, through continuous improvement and sharing skills.
* Keep up to date on various technology developments through internal & external trainings.
* Able to build professional rapport with a range of customer and internal contacts
* Works collaboratively and iteratively across customer and internal organizations ensuring high levels of communication across a number of issues at any one time
* Positive and pro-active in all interactions
* Able to translate technical information and regulations into understandable language and chooses appropriate format to ensure understanding
* Direct, clear interaction with customers (and partners), ensuring high quality and timely responses
Key Competencies
Cyber Ark:
* Responsible for designing, developing, testing, implementing, and integrating Privilege and Identity Access Management systems and solutions
* Assessing requirements for Privilege Access Management (PAM) solutions to meet stakeholders needs
* Drive requirements and specifications for privileged access management solutions and direct others in performing these activities
* Provides regular reports to leadership regarding security, capacity, usage, and licensing
* Provide support for production PAM infrastructure systems and processes
* Identify and document privileged account management business and technical use cases
* Develop PAM best practices and solutions for common client problems
* Responsible for Privileged User account administration of various platforms like Windows, UNIX, Databases, Kubernetes using privilege access management product CyberArk.
* Delivery of the Privileged Access Management (PAM) technologies, including accounts management, credentials management, secrets management, and software and systems patching
* Responsibilities include identifying, analysing, and resolving systems design weaknesses, prioritising troubleshooting efforts, and pinpointing resolutions to complex issues surrounding access to systems
* Facilitate the continuous adoption, training, communication, and education of PAM capabilities, functions, and standards
* Ensures the maintenance, patching, operating, and monitoring of PAM systems
* Work with various application teams to design, install, implement, architect, configure, and maintain one or more privilege access management platforms for cloud environments
Desirables:
* Knowledge of Access Management
* Microsoft Active Directory / Azure Active Directory
* RSA SecurIDnt Solutions/ Ping / Forge Rock / Microsoft
* Knowledge of PAM Solutions: Cyber Ark / Delinea
* Knowledge of SailPoint
* HTML or Java Development Skills
* Infrastructure knowledge: Microsoft / AWS
* ITIL Certification
* Scripting Languages: Java, Groovy Scripting, HTML, PHP, Python
Our Values:
WE DO GREAT WORK WE VALUE OUR CUSTOMERS
WE SUPPORT OUR COLLEAGUES WE ARE CURIOUS
ProofID is an equal opportunity employer. We do not discriminate based on sex, gender identity, ethnicity, religion, sexual orientation, neuro-diversity, disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.
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