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Pensions Administrator (Fixed term Contract), Liverpool
Client: Equiniti
Location: Liverpool, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7083fa5d0d5e
Job Views: 16
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
Management Level
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ’s vision is to be the leading global share registrar, offering complementary services to its client base. Our values are the foundation of our success: TRUSTED to deliver on commitments, COMMERCIAL in building long-term value, COLLABORATIVE in approach, and IMPROVING by continually enhancing skills and services. There has never been a better time to join EQ.
Role Summary
The Pension Administrator role is based at our Liverpool office. It is ideal for someone who thrives in a busy environment, with opportunities to learn new skills and progress within the company.
Full training will be provided onsite for the first 6 weeks. You will be supported by an experienced employee and may have the opportunity to work from home after training.
Business Function
MyCSP is one of the UK’s leading pension administrators and efficient providers of outsourced services to public and private sector organizations. Our largest client is the Civil Service Pension scheme, with over 1.5 million members and 340 employers.
MyCSP is a mutual joint venture between employee partners, who own 25% of the company, and our private sector partner, Paymaster. We have an Employee Partnership Council with decision-making rights and a Director at Board level representing employee partners.
Core Duties/Responsibilities
* Administer pension awards according to Service Level Agreements
* Check the integrity of customer data
* Resolve customer inquiries (oral and written) based on knowledge of customer requirements
* Draft non-standard correspondence in response to customer inquiries
* Input customer details and access customer information
Skills, Capabilities and Attributes
The successful candidate will demonstrate:
* GCSE grade A*-C/9-4 or equivalent in English and Maths
* Good written and communication skills
* Strong numeracy skills
* PC literacy
* Residency in the UK for at least 5 years
* Ability to work as part of a team
* Awareness of pension scheme rules and legislation (not essential)
* Previous experience in a financial/pensions environment (preferred but not essential)
* Ability to prioritize work and meet deadlines
Benefits
* Save For Your Future: MyCSP Pension Plan with contributions matched up to 10%
* Dividend & Performance Bonus: Potential for annual dividends and bonuses
* Health & Wellbeing: Employee Assistance Programme, life assurance at 4x salary, and options to purchase additional cover
* Employee discounts: Cashback and discounts at high street stores
* Time Off: 28 days holiday plus bank holidays, plus 2 volunteer days
* Recognition: Equiniti ICON awards for outstanding contributions
* Learning & Development: Access to LinkedIn Learning
We are committed to equality of opportunity. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or marriage and civil partnerships.
Please note that employment is subject to satisfactory screening checks, including activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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