Job Title: Business Control Manager
Corporate Title: Vice President
Location: Belfast
Job Description
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). The position ensures adherence to enterprise-wide standards by executing LOB or ECF processes and tools. Key expectations include implementing quality assurance and quality control processes through ongoing monitoring and testing of controls, identifying issues and recommending improvements, and developing action plans with defined milestones.
Responsibilities
* Manage performance and productivity of Enterprise AML Quality Control (QC) team members conducting or coordinating Quality Control reviews.
* Ensure timely execution of Quality Control activities, including case assignment, test execution, and results reporting.
* Support initiatives aimed at enhancing the success of the Quality Control program.
* Provide support during Regulatory Exams, Internal Audits, and other QC reviews.
* Capture and analyse data relevant to inspection metrics to support governance activities and dashboard reporting.
* Conduct regular routines with key stakeholders across Global Banking & Global Markets (GBGM) AML Operations, Global Financial Crimes, Risk, and Technology.
* Demonstrate strong collaboration, influencing, and relationship management skills.
* Coordinate and partner with Global AML Operations (GAO) support teams and stakeholders to ensure end-to‑end process engagement and timely implementation of changes.
* Review and govern proposed changes to operational procedures and processes through established governance forums.
* Supporting initiatives to enhance Quality Control program success
Qualifications & Experience
* Proven experience in Quality Control/Assurance Testing, Risk Control Self‑Assessment (RCSA), internal audit, risk management, compliance, or similar business control roles.
* Robust and proven experience in leading highly productive teams in fast‑paced environments.
* Diverse experience across multiple lines of business and functions.
Technical & Analytical Skills
* Strong research and analytical capabilities with ability to prioritise effectively.
* Proficient in Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
* Familiarity with AML regulations and processes (preferred).
Leadership & Communication
* Excellent written and verbal communication skills, including ability to tailor messaging for senior management.
* Strong presentation skills to deliver clear, concise, and influential recommendations.
* Ability to interact with all organisational levels and prepare executive‑level reporting.
Core Competencies
* Critical thinking and problem‑solving skills for escalations.
* Robust organisational skills and attention to detail.
* Ability to work independently with minimal guidance and influence stakeholders.
Benefits of working at Bank of America (UK)
* Private healthcare for you and your family.
* Competitive pension plan, life assurance and group income protection cover for disability or health reasons.
* 20 days of back‑up childcare including virtual tutoring and 20 days of back‑up adult care per annum.
* Flexibility to change core benefits and select flexible benefits including wellbeing accounts, travel insurance, critical illness etc.
* Use of a flex fund to compensate benefits.
* Access to an emotional wellbeing helpline, and virtual GP services.
* Access to the Peppy App providing 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood.
* Access to a range of gyms, exercise classes and wellbeing apps through Wellhub, including Headspace and Calm.
* Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
* Opportunity to give back to your community, develop new skills and volunteer locally.
Conduct & Equal Opportunity
Good conduct and sound judgment is crucial to our long‑term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind‑set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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