Permanent
Kettering based office - hybrid working (2 days in office)
Monday to Friday - 11.30am to 8pm (flexibility may be required in the future for weekends)
£25,000
Start date: 23rd June 2025
Our client, a successful property services company based in Kettering, are looking for an Assistant Team Leader for their call centre team. You will play a key role in supporting the operations manager and team leaders to lead, manage, engage and develop a team of advisors. Please note that you will work shifts between 8am and 8pm Monday to Friday in this role.
The key responsibilities of a Call Centre Assistant Team Leader:
* Assisting team leaders in the day to day running of the team, including office based and remote workers
* Supporting colleagues with coaching to improve performance
* Covering annual leave and unplanned absence of Team Leaders
* Assisting in ensuring the team meet individual targets and providing performance data
* Contributing to a supportive company culture, motivating the team
* Resolving issues at the first point of contact
The required skills and qualities of a Call Centre Assistant Team Leader:
* Customer service experience in a call centre environment
* Previous experience in an assistant team leader / deputising or supervisory role in a customer service office environment (ideally call centre)
* Used to dealing with complaints and difficult customers
*...