Resident Liaison Officer Social Housing Refurbishment Are you an experienced Residential Liaison / Engagement professional* looking for a stable, long-term role within social housing refurbishment? *e.g. Resident / Tenant Liaison or Engagement Officer, Planned Works / Maintenance Engagement Officer, Retrofit / Decarbonisation Liaison Officer, Programme Liaison Officer (Housing/Construction) You could join a well-established, leading property services contractor as they deliver planned maintenance and refurbishment works within occupied housing across Bristol. Whats in it for you: car allowance Annual bonus scheme Job security in a stable, permanent contract Long-term career progression opportunities with an industry leader Structured programmes and a solid pipeline of social housing projects Supportive site teams who value experienced RLOs This position requires proven experience as a Resident Liaison Officer / Tenancy Liaison Officer or similar within occupied social housing or construction. Please read below for role details: The Role Resident Liaison Officer (RLO) As the Resident Liaison Officer, you will act as the key link between residents, site teams and project management, ensuring refurbishment works are delivered smoothly, safely and with minimal disruption. This is a highly visible, customer-facing position within occupied social housing environments. Youll support residents with empathy through kitchen and bathroom upgrades, fire protection works, retrofit programmes and planned maintenance schemes. Key Responsibilities Act as the main point of contact between residents and site teams Conduct pre-start visits explaining scope and programme of works Issue resident letters, access schedules and progress updates Manage queries, concerns and complaints with empathy and professionalism Support vulnerable residents and ensure reasonable adjustments Organise and attend resident meetings and engagement events Ensure residents understand health & safety and property access requirements Maintain accurate records of communications, access issues and feedback Assist with post-completion handovers and satisfaction surveys Essential Experience (Non-Negotiable): Previous experience as a Resident/Tenancy Officer or similar Experience working within occupied social housing properties Background in planned maintenance, refurbishment or property services Strong communication and conflict resolution skills Ability to manage sensitive conversations professionally Organised and capable of managing multiple properties IT literate (Microsoft Office and liaison tracking systems) Full UK Driving Licence Desirable: Housing or customer service-related training DBS clearance (or willingness to obtain) Apply today for immediate consideration