We’re looking for an IT Technician to join a busy IT function supporting office-based and remote users across the UK. This is a hands-on role offering plenty of variety, exposure to a broad range of technologies, and opportunities to develop your skills.
You’ll work closely with senior IT leadership and be responsible for providing day-to-day technical support, maintaining systems, and supporting IT infrastructure across multiple sites.
Key responsibilities
* Providing telephone and remote IT support to office and mobile users
* Occasional field-based IT support (including potential overnight stays)
* Sourcing, building, setting up and testing IT hardware (desktops, laptops, printers, CCTV)
* Managing and maintaining an IT asset register
* Installing and maintaining antivirus software and resolving malware issues
* Creating and maintaining user accounts on Windows Server 2012 onwards (local and remote access)
* Installing and supporting Cat 5e cabling and WiFi networks
* Monitoring existing broadband connections and setting up/configuring new connections
* Installing and maintaining VoIP phone systems
* Supplying, setting up and supporting mobile phones and MiFi devices
Full training will be provided where required.
Some flexibility is needed around working hours, including paid overtime or adjusted start/finish times when required. Advance notice will be provided wherever possible.
About You
* At least 12 months’ experience in a similar IT support or IT technician role
* Strong customer service skills with solid Microsoft technical knowledge
* Good understanding of mobile devices, including common faults and repairs
* Experience with Windows Server 2012, MS Exchange and Hyper‑V is advantageous
* Full UK driving licence and access to a vehicle
What’s On Offer
* Salary of £32,000 – £37,000 depending on experience
* 33 days holiday per year (including bank holidays)
* Life assurance
* Enhanced maternity pay
* Employee benefits platform with retail discounts
* Employee Assistance Programme (24/7 confidential support)
* Ongoing training and career development opportunities
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