Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across East Anglia, the South East and East Midlands. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.
We are currently recruiting for an experienced Parts Advisor to join our existing and established team at our North Kyme branch, based in Lincolnshire.
Role purpose:
Reporting directly to the Parts & Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians. Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.
Required Skills/Experience:
* Excellent communication skills with the ability to deal diplomatically with customers and colleagues
in a polite and professional manner
* Good knowledge of agricultural and/or horticultural parts is advantageous, however
knowledge of parts within the motor industry would also be beneficial
* Excellent people skills and enjoy working with the general public
* Good understanding of the products we sell
* Familiarity of working in a retail environment and showroom experience (desirable)
* Enjoy working in a busy atmosphere and can cope under pressure during busy periods
* Good communication skills: face to face, email and telephone
* General computer skills and familiarity with email and internet use
* Excellent numeracy and literacy skills
* Attention to detail and accuracy with numbers, handling of cash, and card payments
* A team player-capable of working alone or with other team staff
* Able to use own initiative
* Smart & presentable appearance
* Motivated by sales and targets
Additional Information:
Start Date: Immediate, but subject to candidates notice period
Location: North Kyme, Lincolnshire LN4 4DF
Hours: 39 hours per week basic – Monday to Thursday 8am to 4:30pm & Friday 8am to 3:30pm (with a 30-minute unpaid lunch) Saturdays as per rota. (Overtime paid at time and a half on completion of 39 hours Monday to Friday)
Contract: Permanent, Full time, Hourly Paid
Salary: £Competitive, depending on experience
Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Death in Service Cover (2 x salary)