Job Title:Trainer Senior BSA (Hybrid)
Location: Washington DC
Duration: 12 Months
Job Description:
BA/Trainer youll be responsible for maintaining businessprocess flow diagrams learning new application developing trainingmaterial and delivering training. This position requires 4 day onsite.
Responsibilities:
* Business analysis and process mapping
* Maintain comprehensive business process flow diagrams(i.e. process maps / flow charts) to document and visualizeworkflows that are supported by new softwareapplication.
* Collaborate with Product Ownersto understand business processes watch demonstrations and using asandbox develop training material for staff.
* Identify channels to deliver training to staff includingvideos tipsheets contextual help and others.
* Training and organizational change management
* Create training materials including user guides videosand other instructional resources to facilitate user onboarding andongoing system support.
* Collaborate withcrossfunctional teams to maintain knowledge base portals such asConfluence Azure DevOps and SharePoint ensuring that information isuptodate organized and easily accessible.
* Conduct handson enduser training on Dynamics 365 ensuringusers are equipped with the knowledge and skills necessary toutilize the system effectively.
Skills:
Skills
Required / Desired
Amount
ofExperience
BA experience
Required
15
Years
Project management skills with the ability toprioritize tasks and meet deadlines
Highly desired
5
Years
Requirements gathering anddocumentation
Required
15
Years
MS Office/suites experience
Required
11
Years
Handson enduser training on Dynamics365
Highlydesired
3
Years
Develop trainingmaterials including user guides videos and other instructionalresources to facilitate user onboarding and ongoing systemsupport
Required
3
Years
Proven experience as a Business Analystspecifically in developing business process flow diagrams userstories and acceptance criteria
Required
3
Years
Business Process and workflow/data flow design(i.e. process maps / flow charts) AND IMPLEMENTATION
Required
2
Years
Experience working with Knowledgebase portalssuch as Confluence Azure DevOps and SharePoint
Highly desired
1
Years
Experience in Child Welfare Agency
Highly desired
1
Years