Join Metro – Where Innovation Meets Logistics Excellence
At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.
The Key Account Manager will take ownership of the relationships and ongoing development of both existing and new key customers across all modes. The focus will be on retaining current business while proactively identifying opportunities to expand the range and volume of services each customer uses.
If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.
What You’ll Be Doing
As a Key Account Manager you’ll play a pivotal role in championing Metro’s global presence while driving success across key accounts. Your role will include:
* Developing and maintaining account development plans for all assigned accounts, identifying share of business, potential growth areas, and strategic actions
* Working with internal stakeholders (Commercial, Operations, Pricing, Technology, Brokerage) to align services with evolving customer needs
* Identifying and developing cross-sell and upsell opportunities across service lines (air, sea, road, supply chain)
* Organising and leading regular customer review meetings, including QBRs and KPI/business performance discussions
* Acting as an escalation point for customer issues, ensuring resolution and preventative actions
What You’ll Bring
We’re looking for someone who’s not just experienced, but passionate about logistics. You’ll need:
* Proven knowledge of Freight Forwarding with a focus on Key Account Management
* Proven track record in sales development, with expertise in identifying and leveraging cross-selling and upselling opportunities
* A sharp eye for detail and understanding of its commercial impact.
* Ability to work under pressure and meet tight deadlines.
* Strong numerical and commercial acumen.
* Excellent communication skills—both written and verbal.
* Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
* A proactive, team-oriented mindset with great time management.
* Enthusiasm, flexibility, and self-motivation.
Why Metro?
We believe in rewarding our people. Here’s a selection of what you’ll enjoy:
* Discretionary bi-annual bonus – because your success drives ours.
* Health & wellness perks – including gym discounts, retail offers, and more.
* Health cash plan – supporting your wellbeing.
* Octopus EV car scheme – drive electric, drive smart.
* Free parking – no stress, no cost.
* Respectful, inclusive culture – where your voice matters.
* Training & development – grow with us, every step of the way.
Plus, You’ll Enjoy:
* Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
* Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
* Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
* Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
* Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.