Customer Complaints Administrator
Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management ? Do you enjoy investigating and finding resolutions?
Countrywide, is part of the UK’s largest Property Services Group, and we are looking for a Customer Complaints Administrator, to join our friendly team.
Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we`re on the lookout for those with great communication skills!
Salary Range : £24,475 - £25,575
Working Pattern: Monday – Friday: 9.00am – 5.30pm
Location: Office based in Annesley - NG15 0DT
Responsibilities of a Customer Complaints Administrator:
1. Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
2. Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
3. Speaking with customers, and other areas of the...