Role context and purpose:
The Apprentice IT Support Technician role is an entry level position designed to develop practical IT support skills through structured on the job learning and formal apprenticeship training.
The role supports the day to day operation of IT services, working under supervision to provide first line technical assistance to internal users. The apprentice will learn how to build, configure, provision and maintain end user devices, support mobile and collaboration tools, and follow established IT service management processes.
This is a customer facing role supporting approximately 130 internal users, with a strong focus on learning good service habits, security awareness, and professional behaviour.
Key Responsibilities:
* Provide first line support for incidents and service requests relating to end user devices, software, and telephony, escalating where required in line with agreed procedures
* Assist with the setup, configuration, and deployment of laptops, mobile devices, and peripherals for new starters and existing staff
* Support basic troubleshooting of hardware and software issues on Windows devices and Microsoft applications
* Assist with user account administration as part of starter, mover, and leaver processes, following documented procedures
* Help manage access to business systems such as Microsoft 365, SharePoint, Salesforce, and other internal applications, under guidance
* Maintain the IT build room and storage areas, ensuring equipment is organised, safe, and accurately recorded
* Assist with maintaining the IT asset register, including devices, licences, and serial numbers
* Support basic email security and mobile device tasks under supervision, including following guidance on phishing and security incidents
* Learn and follow information security policies, data protection requirements, and acceptable use standards
* Record all work accurately using the service desk system and follow agreed IT processes and SLAs
* Actively participate in apprenticeship training, reviews, and assessments
* Continually develop technical and professional skills, seeking feedback and learning opportunities
* Carry out other reasonable duties as required to support the IT Operations team
Flexibility to adjust responsibilities as required from time to time by management.
Continually look at ways to make improvements to systems, processes and procedures.
Strive to live the BCS' values and support our purpose.
The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.
PERSON SPECIFICATION
Education & Qualifications:
* 5 GCSE's or equivalent grades 9 to 4 (A* to C) including English and Maths or equivalent
* IT related qualification or coursework
* Enrolment on or willingness to undertake an IT support apprenticeship
Experience:
* Any customer service, retail, or support experience
* Experience using computers, mobile devices, or office software in a work or education setting
Competencies & Skills:
* Strong willingness to learn and develop new skills
* Customer focused with a helpful and professional approach
* Clear communication skills and the ability to follow instructions
* Good attention to detail
* Ability to manage time and prioritise tasks with guidance
* Logical approach to problem solving
* Ability to work well as part of a team
* Professional attitude and respect for confidentiality
Knowledge:
* The apprentice is not expected to be fully proficient but should be willing to learn and develop familiarity with
* Microsoft Windows
* Microsoft 365 applications
* OneDrive and SharePoint
* Basic hardware concepts
* IT security fundamentals including phishing awareness
Special conditions:
* Occasional travel within the UK to other BCS offices or supplier sites
* Occasional out of hours support as part of supervised learning
* Commitment to completing the full apprenticeship programme
Job Types: Full-time, Fixed term contract
Contract length: 18 months
Pay: Up to £22,000.00 per year
Work Location: In person