KEY ACCOUNTABILITIES: \u2022 Manage the day-to-day enquiries from a specific range of customers, achieving an effective workload \u2022 Establish and maintain customer specification files. \u2022 Understand and follow Standard Operating Procedures for customer communication. \u2022 Contribute to achieving individual account and departmental objectives. \u2022 Verify the application of correct customer prices to orders and dealing with price issues and price requests \u2022 Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications. \u2022 Develop and maintain professional customer relationships to improve the flow of communication, understanding and increase loyalty to the business. \u2022 Communicating any re-dates, shortages, quality issues, technical checks in a timely manner to the customer as well as any changes to orders relating to order quantity or delivery date \u2022 Assist in the provision of accurate monthly performance reports as required by customers. \u2022 Assist in the monthly KPI reporting \u2022 All Data requests should be dealt with in a timely manner \u2022 Assisting stock checks and /or queries \u2022 Ensuring that there is a level of general system housekeeping, e.g. closing down jobs \u2022 Keeping on top of obsolete items / destructions \u2022 Checking Proofing, Artwork or pdf requests \u2022 Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence. \u2022 Support team resource needs during holiday periods, showing flexibility to assist with other accounts. \u2022 Support colleagues in training and continuous improvement activities. \u2022 Stock allocation maintaining a last in first out process. KNOWLEDGE, SKILLS, EXPERIENCE \u2022 Experience of a manufacturing environment. \u2022 Customer Service / account handling of c.2-3 years min. \u2022 Experience of networking across a multi-site organisation \u2022 Confident communication/presentation skills. \u2022 Team working experience. \u2022 Negotiation skills. \u2022 Good knowledge of a packaging business/manufacturing process desirable. \u2022 IT literate to intermediate level on Excel, Word, Outlook. \u2022 UK driving license. Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.