* Immediate start
* Established business
About Our Client
The hiring organisation is a small-sized company operating in the business services industry, known for its commitment to providing tailored solutions to its clients. The company fosters a professional and supportive environment where employees can thrive and contribute to meaningful projects.
Job Description
* Responding promptly to customer inquiries via phone, email, or chat.
* Providing accurate information about products or services.
* Resolving customer complaints in a timely and effective manner.
* Updating and maintaining customer records in the database.
* Escalating complex issues to the appropriate team or manager.
* Supporting the team in achieving customer satisfaction goals.
* Following company policies and procedures during customer interactions.
* Contributing to process improvement initiatives within the department.
The Successful Applicant
A successful Temporary Customer Service administrator should have:
* A strong understanding of customer service principles and practices.
* Excellent verbal and written communication skills.
* Proficiency in using customer relationship management (CRM) software.
* A proactive and problem-solving mindset.
* Ability to multitask and manage time effectively in a fast-paced environment.
* A professional and approachable demeanour when dealing with customers.
What's on Offer
* Opportunity to gain valuable experience in the business services industry.
* Supportive work environment with a focus on professional development.
* Temporary position offering flexibility and variety in daily tasks.
* Accessible location with potential for networking and career growth.
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