Direct message the job poster from Pyramid Consulting, Inc
bangelina.kamal@pyramidci.com
Location – Manchester, UK
Work Type – Contract
Work Mode – Onsite
About the Role
We are looking for a Desktop Support Engineer to help end users with day‑to‑day IT issues and keep systems running smoothly.
Responsibilities
* Install, set up, and support desktops, laptops, and printers.
* Troubleshoot Windows and Microsoft 365 problems.
* Reset passwords and manage user accounts.
* Fix basic network, WiFi, and connectivity issues.
* Support video calls, phones, and meeting room equipment.
* Log issues in the ticketing system and escalate when needed.
Requirements
* Some experience in IT support or similar role.
* Deep knowledge of software and hardware.
* Hands‑on SCCM working knowledge.
* Windows O/S champion – installing, upgrading, imaging.
* Strong software expertise (deployment & troubleshooting).
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