Job Description
Overview:
The Handpiece Technician will be responsible for the timely quotation, assessment and repair of Dental Handpieces. You will need to liaise with customers to provide feedback and ensure that all repairs are carried out to a high standard.
Job Responsibilities:
The role holder will be expected to be responsible for the following:
* Repair, quote and assessment of dental handpieces.
* Managing daily workload in a timely manner. Supporting our 24hr turnaround commitment
* Contacting the customer if required, with feedback on the repair or repair cost.
* Ensure all job sheets and paper work are filled out correctly.
* All repairs carried out to high standard.
* Develop a working understanding of handpieces and their uses.
* Monitor all outstanding work and follow up as necessary.
* Assist in booking work in.
* Liaise with internal and external customers.
* Deal with customer queries.
* Be available for offsite OEM training in the UK or abroad.
* Participate in special projects and perform other duties as required (including but not limited to manning exhibition stands, wherever they may be).
* Internal Training
Some sales will be required but full training will be given
Job Skills & Experience Required:
To succeed in this role, you will need the following:
* Basic working knowledge of software systems: Windows as a minimum.
* Mechanical background.
* Commercial awareness
Person Specification:
We believe the type of person best suited to this role will:
* Be resourcefulness
* Have quality workmanship
* Excellent communication and interpersonal skills
* Team player, demonstrating reliability and trustworthiness
* High level commitment to customer service
* Excellent organisational skills
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.