Job overview
Are you looking for a vital role where you can make a real difference in a fast-paced healthcare environment? As a Booking Clerk Admission Officer at King’s College Hospital NHS Foundation Trust for the Ophthalmology department, you’ll play a key part in supporting both clinical and administrative teams, ensuring patients receive seamless, timely care. You’ll thrive in a dynamic setting, where your attention to detail and commitment to patient care will help improve hospital processes and the patient experience. If you have experience in patient scheduling and a passion for high-quality service, this is your chance to join a leading healthcare provider with a mission for sustainable, patient-centred care.
King’s College Hospital offers a collaborative, forward-thinking work environment where innovation and teamwork drive everything we do. If you're ready to take on a meaningful role and contribute to one of the UK's largest and busiest teaching Trusts, apply today and be part of our journey to outstanding care!
Main duties of the job
The Booking Clerk Admission Officer will work as part of an administrative team, to support the multidisciplinary clinical and administrative teams to provide a high quality administration service, a positive patient experience and the highest levels of customer service.
It is essential for the role to demonstrate an excellent understanding of the 18-week RTT process and knowledge of the Trust’s Access Policy: an agreement to adhere to these policies according to National Trust Guidelines. Understanding of the 2WW cancer pathway and processes, where appropriate.
To monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies. To identify from the tracking list the next steps in the patient care pathway in line with clinical need. To ensure that pathways are actively managed and any appointments are made in line with the Trust’s Access Policy.
Furthermore the post holder should develop an understanding of the milestones of the allocated pathway for patients within a designated group. Plus, identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
Working for our organisation
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level