Job Description
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities related to the Night Host/ess role
* Provide a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.
* Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
* Handle the check-out process, including billing, payments, and feedback collection.
* Coordinate with housekeeping to ensure rooms are ready for new arrivals.
* Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
About you
Previous experience in hotel front office within the luxury segment is pref...