Customer Service Team Leader – Cheltenham Up to £30,000 DOE | Full-Time | Permanent Cheltenham Monday – Friday, 9:00am – 5:00pm 1 Saturday per month Are you an experienced customer service professional ready to step into a leadership role? Or perhaps you're a team leader already, looking for a fresh opportunity in a new environment? If you’re passionate about delivering outstanding customer service and supporting a team to succeed, this could be the perfect next step in your career. We’re recruiting for a Customer Service Team Leader to join a busy and growing business based in Cheltenham. You’ll play a key role in overseeing day-to-day customer interactions across phone, email, and webchat, while coaching and supporting your team to consistently deliver excellent service. What You’ll Be Doing: Leading and supporting a small customer service team in daily operations Acting as a point of escalation for more complex queries and customer complaints Monitoring response times and ensuring service standards are met Providing hands-on support via phone, email, and chat as needed Collaborating with suppliers and internal teams to resolve order and stock queries Training and mentoring team members, identifying development opportunities Overseeing payment processes and ensuring customer satisfaction throughout Assisting with recruitment, rotas, and team planning where required What We’re Looking For: Previous experience in customer service, ideally with some team leadership or supervisory responsibilities Excellent communication skills – both written and verbal Ability to motivate, support, and coach a team to perform at their best Strong problem-solving skills and the confidence to handle escalated issues Organised, detail-oriented, and comfortable in a fast-paced environment Retail or e-commerce background is desirable but not essential Benefits: Generous company annual leave Staff discount Company pension On-site parking Regular company events and socials Ready to lead a team that puts the customer first? Apply today to Elliott RE Recruitment to find out more. Please note: If you haven't heard back within 5 working days, unfortunately your application has not been successful. RE Recruitment acts as an employment agency on behalf of the company COM1