Job Summary
The Information Services team play an important role in making transplants happen, the team are responsible for managing and maintaining the transplant waiting lists for every organ throughout the UK. In addition to this, Information Services ensure that every single piece of information about an organ donation is recorded. Information Services also plays a key role in the running of UK Living Kidney Sharing Scheme (UKLKSS) which is now one of the most successful schemes in Europe.
We ensure that patient safety is at the forefront by providing administrative and logistical support to the transplant community whilst fulfilling our statuary obligations.
A large part of the role is about developing and maintaining excellent working relationships with clinical colleagues across the UK to ensure that patients are registered correctly, and that the required information has been received.
Main duties of the job
Information is at the heart of our business. Having the right information in the right hands at the right time enables transplants to happen and saves and improves lives. Providing the wrong information, or not having the information available when it is needed, can have catastrophic consequences. You will be responsible for:
1. Developing and maintaining excellent working relationships with transplant centre staff using telephone and email.
2. Supporting transplant centre staff to return information in a timely manner.
3. Using reports to identify transplant centres that are not meeting their targets for information returns and collaborating with those centres to come up with practicable solutions to improve performance.
4. Ensuring that high volumes of information are traced, gathered, validated for accuracy, processed and made available to the UK Transplant Registry.
5. The post is responsible for ensuring that recipients are safely registered for transplant on the UK Transplant Registry.
6. Suggesting changes to procedures and practice to remove waste and improve the quality and timeliness of the information returned.
About You
Qualifications and Training
7. At least five GCSE qualifications (or equivalent qualification), at grade C or above, including English and Mathematics
8. Demonstrates commitment to own continuous learning and development.
Experience and Knowledge
9. Experience of working with information technology using Microsoft Office packages (Word, Excel and PowerPoint), or equivalent systems.