Live Chat Advisor – Hybrid (Wythenshawe)
Location: Wythenshawe, Manchester (Hybrid – up to 3 days WFH)
Salary: £24,500
Hours: Monday–Friday, 9:00am–5:30pm
About the Role of Live Chat Advisor
We’re looking for a Live Chat Advisor to join our growing customer service team in Wythenshawe. This is an exciting opportunity for someone with previous live chat experience who enjoys problem-solving, delivering great customer experiences, and working in a supportive team environment.
Using Zendesk (or a similar platform), you’ll be the first point of contact for customers via live chat, answering queries, resolving issues, and providing product advice quickly and professionally.
What You’ll Be Doing as a Live Chat Advisor
* Handle inbound live chat enquiries, providing accurate and timely support.
* Use Zendesk (or similar CRM/live chat system) to log interactions and track resolutions.
* Deliver exceptional customer service in line with SLAs.
* Identify opportunities to improve processes and enhance the customer experience.
* Work collaboratively with other departments to resolve complex queries.
What We’re Looking For in a Live Chat Advisor
* Essential: Previous live chat experience in a customer support environment.
* Strong written communication skills and attention to detail.
* Confident using Zendesk or similar platforms.
* A problem-solver who enjoys helping customers and working as part of a team.
Benefits That Make a Difference
* 25 days holiday + bank holidays, plus 1 extra day each year (up to 28).
* Extra day off for your birthday
* Financial support for professional qualifications.
* Loyalty bonus: £1,500 per year (payable upon next external investment, expected in ~5 years).
* Quarterly staff recognition awards.
* Workplace pension (NEST).
* Regular social events – Day at the Races, Christmas party, boat party.
* Enhanced maternity/paternity pay, adoption & fertility support.
* Staff discounts on products.
* Cycle to Work scheme.
* Free fruit every week + free lunch once a month.
* Casual dress code & free onsite parking.
* Option to buy/sell up to 5 days holiday.
* Volunteering leave – up to 2 days a year.
* Enhanced sick pay after 12 months.
* Annual flu jab & free eye tests.
* Employee Assistance Programme – 24/7 confidential support.
* A clear career path with quarterly objectives and annual reviews.
Apply Now
If you’ve got live chat experience and want to work in a supportive hybrid environment with amazing benefits, apply today and start your career journey with us in Wythenshawe