We are currently hiring for a Performance Lead to join one of our Insurance Clients on a 6-month contract.
Inside IR35
Hybrid- occasional travel to Redhill office
Responsibilities:
* Be the custodian of the performance and planning data set to support management of all client's specific business metrics and KPI s - this includes Service Levels, Backlog management, Productivity Analysis, Capacity Planning, and performance management at different levels (e.g. team, community, individual)
* Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how we can improve
* Work with leadership team to help identify under performance and plans to remediate
* Benchmark and monitor performance over time, produce trend analysis on historic performance to inform capacity planning.
* Monitor performance against legal, regulatory and sector requirements
* Work with the Technology team to future proof the required IT infrastructure for performance management
* Develop a blueprint which could be rolled out and applied for other areas of the business
* Establish a cadence to lead the necessary meetings and provide exec level reporting and insightful performance data to the Operations Management Committee (OMC)
Experience
* Strong understanding and experience of data exploitation (especially Microsoft Excel) including resource and performance modelling.
* Understanding of all MS Products (including Power BI) essential
* Ability to lead cross functional teamwork in and across teams and organisations.
* Experience of initiating and delivering positive business change.
If this role is of interest to you or you would like to learn more, please apply now!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
With insight across the whole of Lorien, we’ll keep you ahead of the curve on the talent market.
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