We are hiring for a Permanent position for an International Bank based in Harrow.
Job role: Buy-to-Let (BTL) Mortgage Support Executive
Location: Harrow
Employment Type: Full-time
Role Overview
We are looking for a proactive and detail-oriented professional to support the growth of our Buy-to-Let (BTL) mortgage business. The role involves working closely with the origination and sales teams to manage the end-to-end lifecycle of mortgage cases, ensuring a seamless experience for brokers and customers while maintaining high service and compliance standards.
Key Responsibilities
Support Buy-to-Let (BTL) sales activities by delivering excellent service to brokers and customers, while managing internal execution processes efficiently.
Act as the primary liaison for intermediaries placing BTL business, ensuring a smooth journey across all stages including case submission, packaging, review, valuation, and completion.
Build and maintain strong relationships with brokers by keeping them informed about product offerings, lending criteria, and packaging requirements to ensure seamless processing.
Regularly update Business Development Managers (BDMs) and brokers on case progress, outstanding requirements, and escalations. Maintain and track key MI reports to demonstrate pipeline performance.
Manage and monitor the pipeline of mortgage cases, ensuring timely follow-ups and progression across all stages.
Participate in business meetings, networking events, and industry engagements to promote brand awareness and identify new business opportunities.
Undertake networking activities, when required, to build strong relationships with brokers, networks, and other stakeholders.
Ensure strict adherence to all bank policies, procedures, and regulatory guidelines, while staying updated on compliance requirements.
Effectively manage leads and milestones through proper tracking, diarising, and follow-ups to ensure timely case completion.
Handle administrative tasks including reporting, communication, monitoring, and coordination with internal and external stakeholders.
Assist brokers in case submissions (keying of cases) and ensure high-quality business is processed in line with lending standards.
Undertake any additional responsibilities as assigned by the reporting manager.
Key Skills & Requirements
Prior experience in mortgage processing or Buy-to-Let (BTL) lending preferred.
Strong understanding of mortgage workflows, underwriting, and lending processes.
Excellent communication and stakeholder management skills.
Strong organizational and multitasking abilities.
High attention to detail and problem-solving skills.
Ability to work in a fast-paced, target-driven environment.
Proficiency in MS Office and CRM/mortgage systems