Job Summary
To provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team. The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.
Main Duties, Tasks & Skills Required
As a Band 3 Medical Secretary, you’ll provide vital administrative support to clinical teams, ensuring smooth day‑to‑day operations. Core responsibilities include managing patient correspondence, scheduling appointments, updating records and handling telephone queries with professionalism and empathy. You’ll liaise with multidisciplinary teams and maintain confidentiality at all times. Daily expectations involve prioritising tasks in a fast‑paced environment, using electronic systems efficiently and delivering high‑quality service to patients and staff. You’ll be expected to work independently while contributing to team goals. Essential skills include strong communication, attention to detail, time management and proficiency in IT systems (e.g., MS Office, PICS, Ocean and other systems). We’re looking for someone who is organised, compassionate and committed to supporting patient care through excellent administrative service.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds and support the diversity that each person brings. For staff with a disability, this includes making reasonable adjustments needed for the role.
Qualifications
* Good General Education (e.g. GCSE English and Maths A‑C) GCSE Level 9‑4
* Business Administration NVQ level 3 or equivalent experience in a clerical environment
Experience
* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using IT systems
Additional Criteria
* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good keyboard / IT skills
* Good organisational skills and ability to multitask
* Good time management skills
* Ability to deal professionally with enquiries from staff
* Ability to problem‑solve
* Understand confidentiality and apply the principles
* Attention to detail in a work pattern with predictable interruptions
* Ability to deal with stressful situations and sensitive matters
* Work effectively and flexibly as part of a team to meet the needs of the services
* Confident in dealing with people at all levels
* Must demonstrate an understanding of equality and diversity
* Mature open and flexible approach to work
* Demonstrates care and compassion
* Good inter‑personal and communication skills
* Good organisational skills
* Team player
* Conscientious
* Demonstrates reliability, motivation and commitment
* Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
For Help With Your Application, Contact
James Qadir
james.qadir@uhb.nhs.uk
01214 240 059
Pay scheme
Agenda for Change
Band 3
Salary
£24,937.00 to £26,598.00 Yearly
Contract
Permanent
Working pattern
Full‑Time, Flexible Working
Job locations
Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS
Attachments
Band 3 JD PS.pdf – 425 KB (opens in a new window)
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