Our client is currently recruiting for an experienced Automotive Customer Service Advisor with previous experience to join their ever expanding business.
Are you a high-performance individual giving best level of customer service? Do you have good mechanical understanding of cars and parts?
Main:
* Permanent role
* Salary between £30,000 - £35,000 dependent on experience
* Monday - Friday (8am - 5.30pm)
Key Tasks:
* Meeting and greeting customers to a 5* customer service.
* Answering the telephone & dealing with customer enquiries.
* Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready for the time that the customer requested.
* Keeping the customer updated throughout the time the car is with us.
* Managing service bookings walk-ins, services, new car delivery/collection.
* Keeping updated with product knowledge.
* Creating job packs and other admin duties.
* Invoicing customers and taking payments.
Requirements:
* Previous customer service advisor experience within the automotive industry highly desirable but not essential.
* Customer Service advisor qualification beneficial but not essential